Handle Replacement service

Knocking-in a bat is a very essential and vital process to ensure its longevity and get the best performance. Cricket Bats are expensive items and it is important to take good care of it. Knocking-in process reduces the chances of a crack in your bat by 80%.

Knocking-in process, if done by hand using a wooden mallet, typically requires about 18-20 hours of knocking. To save the time and energy of our customers, WHACK Sports uses a fully automated machine to knock in the bats. The bat will be ready to use in 45 minutes.

Our knocking machine is designed with modern day technology with option to preset the desired number of knocks. It knocks in the bat thoroughly. The moving rollers ensure that it covers the toe, edges and the blade. We give 15,000 knocks to every new bat and no further knocking is required after that.

For details visit our page https://whacksports.com.au/pages/knocking-in

There is no certain time a cricket bat will last. Cricket bats are made from willow which is a natural material and it is repeatedly hit with a hard cricket ball. Deterioration and a small amount of cracking are normal & inevitable. This shouldn’t bother you and have any impact on the performance of the bat.

Subject to the terms and conditions, WHACK Sports agree to repair or replace your gear in circumstances where it’s deemed to be manufacturer’s fault. All cricket bats sold by us are subject to a discretionary 12-month from the date of purchase (including replacement bats), manufacturers’ warranty for any damage deemed not to be the fault of the purchaser. When the manufacturer has inspected the item and reached a conclusion concerning the warranty claim, the customer will be notified of the outcome - being either the item repaired, credited for replacement/exchange or the warranty claim being refused. Please note that minor wear and tear and surface cracking to a bat does not constitute a warranty claim and is a common occurrence that does not affect the performance.

Please visit our page: https://whacksports.com.au/pages/warranty-and-returns for details on what is/is not covered

DOMESTIC POSTAGE:
Postage cost will vary by the total order amount, weight and selected method of delivery. WHACK Sports provides service by Australia Post and Fastway Couriers for all domestic postage, and DHL and Australia Post for international deliveries. Orders Above $200 qualify for FREE Shipping Australia and New Zealand Wide.

A Flat fee of $9.99 is charged for orders below $199

INTERNATIONAL POSTAGE:
For orders placed from outside Australia (except New Zealand), international freight charges will apply. Overseas deliveries may be subject to import charges and other local taxes for which customer would be liable. Customs restrictions may also apply.

Note: For detailed cost of International Shipping and Domestic Express Shipping, please visit our page: https://whacksports.com.au/pages/free-shipping

We offer 30 days, unconditional, money back guarantee or exchange for unused products. If you are not happy with your purchase, please contact us within 30 days of receiving your order and we will resolve the issue. Items for return/exchange must be in original and unused condition and in the packaging in which you received them.

Postage costs for return/exchanges will be the responsibility of the sender. Include details of what item the order is to be exchanged for. This will be processed once the item to be exchanged is received.

If you are returning the product because of the mistake on our part, we will pay for the return shipping as well.

In the event that there is a cancellation of your order (for change of mind, incorrect selection of product or external circumstances beyond our control) you (the customer) will be charged :

Domestic card transactions: 2% fee of the total transaction value
International card transactions: 4.5% fee of the total transaction value
Zip/AfterPay transactions: 6% fee of the total transaction value
PayPal transactions: 100% amount will be refunded.