Lay-Buy Service

LAYBY SERVICES

You can Layby products at WHACK Sports stores so that you can spread the payment over several weeks.
Layby is available on purchases of $100 or more. A 25% deposit of the total of the layby is required. Regular fortnightly payments must be made. Payments may be made at the registers or online. The last payment must be made at the store where layby was set up.
Layby is not available through the WHACK Sports website or eBay stores.

  • Can I cancel my layby?

    Yes, you can cancel your layby at any time and all monies will be refunded except the 25% of the deposit amount and restocking and administrative charges.

    • When can I collect my layby?

      Once the total amount has been paid off and before the due date.

       

      Our in-store Layby terms and conditions are as follows:

      • Term

      Layby is available on a 6-week term and must be paid in full. however, customers can request to extend the lay-by period, at WHACK Sports’ discretion.

      • Collection date

      Laybys must be collected by finalisation date printed on the receipt.

      • Minimum Value

      Layby is available on purchases of $100 or more.

      • Deposit

      A 25% initial deposit of the total of the layby amount is required on each layby.

      • Service Fee

      A 50% of the total deposit is non-refundable service fee (restocking and administrative fee) and will be charged to the client if client cancels the Layby.

      • Payments

      Regular fortnightly payments must be made. Payments may be made at other registers in WHACK Sports store or via online transfer. However, the last payment must be made at the store where layby was set up.

      • Cancellation

      Failure to make payments when they are due or collect laybys by the due date will be treated as cancellation of the layby by the customer. In these instances, the customer will be entitled to a refund of the monies paid, less a termination fee of 25% of the first instalment. Customers will need to return in store with their original layby receipt in order to cancel and refund their layby.

      • Exclusions

      Layby is not available on clearance and discontinued products, pre-paid cards, gift cards and where specifically stated in store and in promotional materials

      • Non-Modification

      Individual items may not be added, removed or separated from a layby.

      • Tender

      Refunds for layby deposits or payments will be refunded using the original payment method. Deposits or payments made by Gift Card will be refunded by WHACK Gift Card or exchange voucher only.

      • Identification

      Photo ID must be produced if you request a replacement layby document, cancel a layby, or when you finalise and collect a layby where no document can be produced.

       

      Privacy

      • Information collected for a layby transaction will be used for the purpose of processing your layby and may also be provided to third parties, to send reminders via letter, SMS or email.
      • Information collected for a layby transaction will be used for the purposes of contacting you regarding WHACK Sports policies and procedures that may affect you.
      • If you opt in for marketing material: You agree to WHACK collecting my personal information to analyse purchasing and online activity. This includes receiving marketing communications, contact about purchasing activity and targeted advertising subject to exercising privacy rights and choices. WHACK Sports may provide personal information to service providers (some of whom may be located outside Australia) for these purposes.

      For further information, please refer to our Privacy Policy. If you wish to advise us of a change in mailing details, please contact the store holding the layby.

      For information regarding what personal information is held in relation to your layby, please contact Customer Support on 1800WHACKK (942255) 07 3107 4727

       

      Note
      Layby service is not available for all the products. Please contact the store to confirm.

      1800
      WHACKK
      942255
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